Re: CRM Reviews Launched

de Kalle Piirainen 05/11/2006 06:04

FreeGPL.com wrote:
> Hey all,
>
> I just wanted to let you know that we've launched a new section of our
> website - CRM / GroupWare Reviews.
>
> Currently there is only one groupware application reviewed -
> phpGroupWare however I'm looking for suggestions to review CRM and
> GroupWare applications.
>

Hi!

Nice to see that someone is giving attention also to heavy duty business
apps. :) I must warn that this may sound like splitting hairs, but in
context of Decision Support Systems, the following hierarchy has become
somewhat a convention:

DSS

- Model Driven
-Analytic Hierarchy/Network Process e.g. www.superdecisions.com
-Expert Systems
...

- Data Driven
-Business Intelligence Platform
-Customer Relations Management e.g. SugarCRM www.sugarcrm.com
-Data Mining e.g. www.cs.waikato.ac.nz/ml/weka/
...

- Communications Driven
-Group (Decision) Support Systems
-Electronic Meeting Systems
-Groupware e.g. www.opengroupware.org
...

I also jotted down the free apps that I know of. And I must stress that
this is not the Right Answer, it just seemed a little foreign to me to
see groupware under CRM, as I visited Your site :)

Keep up the good work!
- K