Re: CRM Reviews Launched

de Craig 05/12/2006 09:39

Kalle Piirainen wrote:

> Nice to see that someone is giving attention also to heavy duty business
> apps. :) I must warn that this may sound like splitting hairs, but in
> context of Decision Support Systems, the following hierarchy has become
> somewhat a convention:
>
> DSS
>
> - Model Driven
> -Analytic Hierarchy/Network Process e.g. www.superdecisions.com
> -Expert Systems
> ...
>
> - Data Driven
> -Business Intelligence Platform
> -Customer Relations Management e.g. SugarCRM www.sugarcrm.com
> -Data Mining e.g. www.cs.waikato.ac.nz/ml/weka/
> ...
>
> - Communications Driven
> -Group (Decision) Support Systems
> -Electronic Meeting Systems
> -Groupware e.g. www.opengroupware.org
> ...

Kalle;

Can you point me to an url that discusses this convention more fully?
(Seems like it'd be a good analytical tool for my test-driving).

tia,
Craig